Frequently Asked Questions
We know choosing a handcrafted piece is a meaningful decision, so this FAQ page was created to help you feel confident, informed, and inspired. Here you will find clear answers to the most common questions about our materials, ethics, artisan partnerships, cultural heritage, and product care. Every response reflects our commitment to transparency and the wellbeing of the Maya women who create these pieces.
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TOP QUESTIONS (Most Important for New Customers)
These are the questions people ask most when deciding whether to invest in a handmade item.
Are the artisans paid fairly?
Yes. Every artisan negotiates her own rate based on skill level, weaving speed, and complexity of the work. We educate each woman on labor laws and ensure no one earns below the legal minimum wage. Many earn above it because traditional craftsmanship requires expertise and time. The goal is dignity, fairness, and long term income.
Are these bags durable enough for everyday use?
Yes. The woven panels, reinforced stitching, and carefully selected natural materials are designed for daily loads. These bags are strong, structured, and built by hand with attention to every detail.
Who owns the brand and do Maya women benefit?
The company is Belize Crafts Ltd. The brand is operated under this company, and more than half of the shareholders are local Maya women. This group includes long term artisans, group leaders, and experienced makers who guide training and cultural continuity. They have real ownership and direct benefit from every product you see.
What makes these bags different from mass produced ones?
Each piece is woven, sewn, and finished by hand, which allows for quality, individuality, and cultural expression. Your purchase supports traditional skills, community livelihoods, and sustainable practices rather than factory production.
Craftsmanship and Materials
How our pieces are made and what they are made from
What materials are used to create the bags?
Bags are made from natural, responsibly sourced materials including handwoven cotton textiles, natural fibers, coconut shell accents, dried grass seeds, wooden elements, and when needed, leather or canvas for reinforcement. Each material is selected for strength, beauty, and authenticity.
Are the bags handmade or machine made?
Every bag is handmade by Maya women artisans. Weaving, stitching, macramé work, tassel-making, and finishing details are all done by skilled hands.
How is quality ensured?
Multiple quality checks occur throughout production. Textiles are reviewed after weaving, stitching is checked for strength, and each bag is inspected one final time before shipping. This ensures every piece meets a high standard.
Can the bags hold larger items like tablets or daily essentials?
Many styles are designed with generous interior space and can comfortably hold small devices, notebooks, water bottles, and daily items. Shoulder, hobo, and bucket bags are especially spacious.
Are the designs culturally authentic?
Yes. The patterns, techniques, and processes come directly from Maya weaving traditions. Artisans use designs taught through generations, preserving cultural integrity.
How do you help preserve Maya craftsmanship?
Training programs and skill sharing within villages ensure that younger women learn weaving, knotting, and finishing techniques from experienced artisans. This keeps cultural knowledge alive and thriving.
Artisan Ethics and Fair Pay
Transparency about compensation, empowerment, and working conditions
How are artisans compensated?
Artisans negotiate their own rates. Pay reflects skill, complexity, and time required. Women receive education on labor rights so their decisions are fully informed and fair.
Do artisans truly benefit from this work?
Yes. The structure provides steady income, flexible work environments, leadership opportunities, and community development. Many artisans teach others, support their families, and grow financially independent.
Who owns the brand?
The brand is part of Belize Crafts Ltd, which is majority owned by Maya women shareholders. They guide cultural decisions, production methods, and long term direction.
How do you prevent exploitation?
We maintain open communication, transparent pricing, and clear expectations. Women choose their workload and have full control over their compensation.
Why do handmade bags cost more?
Handmade pieces require many hours of detailed work, natural materials, and skilled craftsmanship. The price reflects quality, fair wages, and cultural preservation.
Why should someone choose handmade over cheaper machine-made bags?
Handmade bags offer individuality, long lasting quality, and cultural meaning. Each purchase supports artisans directly, sustains traditional skills, and promotes ethical production.
Are working conditions safe and supportive?
Yes. Most artisans work in their homes or community centers where they can balance income with family responsibilities. This approach supports wellbeing and independence.
Product Use and Care
Everything you need to know about using and maintaining your bag
Are size or fit guides available?
Yes. Every product page includes full measurements, interior organization, and capacity notes.
Are crossbody and shoulder styles comfortable?
Yes. These styles are designed for comfort and balance. Straps are soft, flexible, and shaped to rest naturally on the body.
How do I care for my handmade bag?
Spot clean textiles with a damp cloth. Avoid harsh chemicals or soaking. Leather components should be conditioned occasionally. Store in a cool, dry place when not in use.
Can these bags handle everyday use?
Yes. Many designs are built specifically for daily activities. Reinforced seams and strong woven panels make them excellent for work, errands, and travel.
Do natural materials change over time?
Natural fibers may soften slightly or develop a gentle patina. This is part of the beauty of authentic materials and does not affect durability.
What makes these bags practical for modern life?
Interior compartments, phone pockets, comfortable straps, and spacious silhouettes make them both functional and beautiful.
Cultural Integrity and Ownership
Ensuring authenticity and respecting heritage
Are the weaving techniques traditional?
Yes. Artisans use real Maya techniques learned from mothers, grandmothers, and community elders.
Who owns the designs and motifs?
The designs come from the artisans themselves. They understand the meaning and origin of each pattern and create them with cultural respect.
Do Maya women own the name and brand?
Yes. The brand is owned under Belize Crafts Ltd where Maya women hold the majority of shares. They are decision makers and cultural stewards.
How is cultural representation kept authentic?
Artisans guide the creative process. Their voices and cultural knowledge direct how the craft is expressed.
Are traditional skills being passed to younger women?
Yes. Young women are taught by experienced artisans through community-based training. This ensures the tradition continues.
Orders, Shipping, and Returns
Guidance for customers before and after purchase
Do you ship internationally?
Yes. Shipping is available to many countries. Delivery times vary based on location. International customers may be responsible for customs fees.
How long does shipping take?
Orders are processed within a few days. Estimated delivery times are shown during checkout.
What if my bag arrives damaged?
Contact us within the specified timeframe and we will help with a replacement or refund after reviewing the situation.
Can I return or exchange my order?
Details of return eligibility and timeframes are provided in our return policy section.
Are there customs or import fees?
International shipments may incur additional fees depending on your country. These charges are outside of our control.
How are products packaged?
Items are packed securely with the goal of protecting the handcrafted details during transit.